Autobooks.co incident
Some customers may be experiencing connection issues with the Autobooks Platform
Autobooks.co experienced a major incident on July 30, 2024 affecting API and Web App and 1 more component, lasting 7h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2024, 01:31 PM UTC
We’re experiencing an issue due to a problem identified by one of our network infrastructure providers, which is affecting some of our customers. We're working with them to resolve the issue as quickly as possible.
- monitoring Jul 30, 2024, 04:27 PM UTC
At 10:10 AM EDT, our network infrastructure provider rolled out a mitigation for the issue. We are continuing to monitor our network infrastructure providers' updates on the situation.
- monitoring Jul 30, 2024, 08:24 PM UTC
As of 4:06 PM EDT, our network infrastructure provider has implemented an additional mitigation for this issue and are in the process of validating full recovery. The Autobooks Platform is fully available at this time.
- resolved Jul 30, 2024, 09:15 PM UTC
The incident has been resolved by our network infrastructure provider.