Authress incident

Intermittent issue logging into the Authress Management Portal

Minor Resolved View vendor source →

Authress experienced a minor incident on April 2, 2024, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 12:24 PM UTC
Resolved
Apr 02, 2024, 06:04 PM UTC
Duration
5h 40m
Detected by Pingoru
Apr 02, 2024, 12:24 PM UTC

Update timeline

  1. investigating Apr 02, 2024, 12:24 PM UTC

    Some Authress admin users have been unable to begin new log in sessions and enter the portal. Existing sessions are unaffected by this issue. For new sessions generated for the Authress Management Portal, users might need to wait for a short delay (a few minutes) after initially starting the authentication flow to complete it. This was the result of a mismatch on some of a version that was cached on some edge nodes supporting the Authress Management Portal and the expected handling for that version running in the Login & Authentication API. The resolution was to rollback the update to the Management Portal until the advanced version was available on every edge node. This neither affects integrations with the the Login & Authentication API nor any customer deployments..

  2. resolved Apr 02, 2024, 06:04 PM UTC

    This has been resolved..