Australia Post incident

Tracking APIs Degraded Performance - 27th November, 2023

Critical Resolved View vendor source →

Australia Post experienced a critical incident on November 27, 2023 affecting Tracking, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2023, 01:56 AM UTC
Resolved
Nov 27, 2023, 04:47 AM UTC
Duration
2h 51m
Detected by Pingoru
Nov 27, 2023, 01:56 AM UTC

Affected components

Tracking

Update timeline

  1. investigating Nov 27, 2023, 01:56 AM UTC

    Please note that we are currently experiencing degradation to the Tracking APIs. Our teams are currently investigating and we will keep you informed as we work to resolve the issue. Australia Post apologise for any inconvenience caused.

  2. investigating Nov 27, 2023, 01:56 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 27, 2023, 02:25 AM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 27, 2023, 02:30 AM UTC

    We are continuing to investigate this issue.

  5. identified Nov 27, 2023, 03:20 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Nov 27, 2023, 04:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Nov 27, 2023, 04:47 AM UTC

    This incident has been resolved.