Aula Education incident

Turnitin submissions and similarity reports not viewable due to external incident

Minor Resolved View vendor source →

Aula Education experienced a minor incident on December 9, 2020 affecting Assessments and 3rd Party integrations, lasting 14h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2020, 04:00 PM UTC
Resolved
Dec 10, 2020, 06:45 AM UTC
Duration
14h 44m
Detected by Pingoru
Dec 09, 2020, 04:00 PM UTC

Affected components

Assessments3rd Party integrations

Update timeline

  1. investigating Dec 09, 2020, 04:00 PM UTC

    The Turnitin service is experiencing issues with submissions and similarity reports. They are investigating the issue and Aula we will continue to monitor the status of the service. See https://turnitin.statuspage.io/ for the most up-to-date information.

  2. investigating Dec 09, 2020, 04:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 09, 2020, 05:58 PM UTC

    Turnitin have implemented a fix and are continuing to monitor the service.

  4. resolved Dec 10, 2020, 06:45 AM UTC

    Turnitin have resolved the problem.