Aula Education incident

Outage at California State University, Northridge (CSUN)

Major Resolved View vendor source →

Aula Education experienced a major incident on June 16, 2021 affecting iOS App and Assessments and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2021, 05:51 AM UTC
Resolved
Jun 16, 2021, 07:39 AM UTC
Duration
1h 47m
Detected by Pingoru
Jun 16, 2021, 05:51 AM UTC

Affected components

iOS AppAssessmentsFeed Posts & CommentsAndroid AppDirect MessagesMaterialsNotifications3rd Party integrations

Update timeline

  1. monitoring Jun 16, 2021, 05:51 AM UTC

    We have noticed that some users at CSUN could not access Aula Web and Mobile applications. Incident response team is investigating the issue. We will be posting updates as we obtain more information regarding the problem.

  2. investigating Jun 16, 2021, 06:06 AM UTC

    Some users CSUN cannot access the Aula Web and Mobile applications. Incident response team is investigating the issue.

  3. monitoring Jun 16, 2021, 07:21 AM UTC

    Access for CSUN users is now restored, the team are monitoring the situation and continuing to investigate

  4. resolved Jun 16, 2021, 07:39 AM UTC

    This incident has been resolved.