Aula Education incident

[coventry, cug-coventry] Delayed email notifications

Minor Resolved View vendor source →

Aula Education experienced a minor incident on October 19, 2022 affecting Notifications, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2022, 09:00 AM UTC
Resolved
Oct 19, 2022, 12:44 PM UTC
Duration
3h 44m
Detected by Pingoru
Oct 19, 2022, 09:00 AM UTC

Affected components

Notifications

Update timeline

  1. investigating Oct 19, 2022, 09:00 AM UTC

    We are observing delayed email notifications in the coventry.aula.education and cog-coventry.aula.education environments. We are currently investigating. In the meantime, email notifications will be delayed in these environments.

  2. identified Oct 19, 2022, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 19, 2022, 11:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 19, 2022, 12:44 PM UTC

    This incident has been resolved.