Aula Education incident

[cuservices, fcdo, eio] Error accessing Aula web application

Major Resolved View vendor source →

Aula Education experienced a major incident on November 28, 2022 affecting Assessments and Feed Posts & Comments and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2022, 07:03 PM UTC
Resolved
Nov 28, 2022, 09:19 PM UTC
Duration
2h 15m
Detected by Pingoru
Nov 28, 2022, 07:03 PM UTC

Affected components

AssessmentsFeed Posts & CommentsDirect MessagesMaterialsNotifications

Update timeline

  1. investigating Nov 28, 2022, 07:03 PM UTC

    We are currently investigating an issue accessing the Aula web application in the cuservices, fcdo and eio institutions only.

  2. identified Nov 28, 2022, 08:40 PM UTC

    We have identified the source of the issue, and are currently working on a fix.

  3. identified Nov 28, 2022, 08:54 PM UTC

    The fix has been deployed to `eio` and `cuservices`. The team is still working on restoring `fcdo`.

  4. monitoring Nov 28, 2022, 09:07 PM UTC

    A fix has now been deployed to all affected environments. We will continue to monitor but so far everything appears to be back to normal.

  5. resolved Nov 28, 2022, 09:19 PM UTC

    This incident has been resolved.