Aula Education incident

Signin issues on Aula mobile app for Android

Major Resolved View vendor source →

Aula Education experienced a major incident on September 28, 2023 affecting Android App, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2023, 02:48 PM UTC
Resolved
Sep 29, 2023, 04:04 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 28, 2023, 02:48 PM UTC

Affected components

Android App

Update timeline

  1. investigating Sep 28, 2023, 02:48 PM UTC

    We are investigating reports from users of the mobile app on Android who are having trouble signing in via SSO. The issue does not appear to impact iOS users.

  2. identified Sep 28, 2023, 04:41 PM UTC

    We have identified the issue and are currently testing a fix. All going well we will submit the fix to the Play Store tomorrow (Friday) morning.

  3. identified Sep 29, 2023, 09:16 AM UTC

    We have released a fix for this to the Google Play Store and are awaiting review.

  4. monitoring Sep 29, 2023, 09:32 AM UTC

    Version 9.0.5 of the Aula mobile app is now available on the Google Play Store containing a fix for this issue.

  5. resolved Sep 29, 2023, 04:04 PM UTC

    We have had confirmation from end-users that had experienced this issue that is has now been resolved for them.