Aula Education incident

[Coventry Only] Degraded performance of live updates

Minor Resolved View vendor source →

Aula Education experienced a minor incident on April 4, 2022 affecting iOS App and Feed Posts & Comments and 1 more component, lasting 19h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2022, 05:08 PM UTC
Resolved
Apr 05, 2022, 12:48 PM UTC
Duration
19h 40m
Detected by Pingoru
Apr 04, 2022, 05:08 PM UTC

Affected components

iOS AppFeed Posts & CommentsAndroid AppDirect MessagesMaterialsNotifications

Update timeline

  1. identified Apr 04, 2022, 05:08 PM UTC

    We have observed intermittent issues and poor latency with live updates. This may affect, for example: - direct and group conversations - automatic updates of posts and materials In general, refreshing the page should show the latest available content.

  2. monitoring Apr 05, 2022, 05:12 AM UTC

    A fix has been rolled out for the affected systems, the latency of live updates is now in the expected limits. We'll be monitoring the system for further instability of live updates.

  3. resolved Apr 05, 2022, 12:48 PM UTC

    Live events are now operating in the expected thresholds.