Aula Education incident
Delayed email notifications in Coventry environments
Aula Education experienced a minor incident on June 21, 2022 affecting Notifications, lasting 23h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2022, 01:43 PM UTC
We are currently observing a higher amount of errors in our email delivery pipeline in Coventry and Coventry Group institutions. We are currently investigating the issue.
- investigating Jun 21, 2022, 02:22 PM UTC
The issue appears to be with one of Coventry's email servers. We are working with the relevant team to get to the root cause of the issue.
- monitoring Jun 21, 2022, 03:06 PM UTC
The email queue has now returned to normal. We will continue to monitor.
- monitoring Jun 21, 2022, 03:08 PM UTC
The issue appears to have been caused by throttling from a spam provider.
- monitoring Jun 21, 2022, 03:25 PM UTC
A small number of email notifications have failed to send again, reported to the Coventry IT team.
- identified Jun 21, 2022, 03:49 PM UTC
We are continuing to see some emails fail to send. The Coventry IT team are investigating.
- resolved Jun 22, 2022, 01:20 PM UTC
We have been monitoring the email system throughout the day and are satisfied that it is now stable.