Aula Education incident
[cuservices only] Delayed email notifications
Aula Education experienced a minor incident on October 3, 2022 affecting Notifications, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2022, 11:01 AM UTC
We are seeing some issues sending daily email digest from Aula in the cuservices environment. We are currently investigating the root cause of the issue.
- monitoring Oct 03, 2022, 12:36 PM UTC
We believe we have identified the source of this issue being a configuration issue related to SMTP traffic within our AWS account. We have implemented a workaround and are working on resolving the underlying issue. Emails are now sending.
- resolved Oct 03, 2022, 12:58 PM UTC
The workaround appears to be working so we will close this issue. We will continue to work on solving the configuration issue but in the meantime outgoing email is working.