Aula Education incident

Issue with Aula web application

Critical Resolved View vendor source →

Aula Education experienced a critical incident on November 16, 2023 affecting Assessments and Feed Posts & Comments and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 10:57 PM UTC
Resolved
Nov 17, 2023, 12:58 AM UTC
Duration
2h
Detected by Pingoru
Nov 16, 2023, 10:57 PM UTC

Affected components

AssessmentsFeed Posts & CommentsDirect MessagesMaterialsNotifications3rd Party integrationsEngagement Analytics

Update timeline

  1. identified Nov 16, 2023, 10:57 PM UTC

    We have identified an issue affecting the Aula web application caused by a recently deployed change to expire old notifications. We have identified the source of the problem and are working on a hotfix. The issue does not impact the mobile application.

  2. monitoring Nov 17, 2023, 12:53 AM UTC

    We have deployed the hotfix and are currently verifying it.

  3. resolved Nov 17, 2023, 12:58 AM UTC

    The fix has been verified. Apologies for any inconvenience caused by this outage.