Aula Education incident
Global IT outage affecting SSO login and Student Success App grade export
Aula Education experienced a major incident on July 19, 2024 affecting Assessments, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 09:32 AM UTC
As a result of the global IT outage, some users are unable to log into Aula using SSO. The grade export in Student Success App is also failing. The root cause of these issues is outside of Aula's control. We will continue to monitor this incident closely, and update this status page once we have confirmation that the problem has been resolved.
- identified Jul 19, 2024, 10:10 AM UTC
The SSO login issue has been resolved, and users should be able to log into Aula. The grade exports in Student Success App are still failing, and we are continuing to monitor this issue.
- resolved Jul 19, 2024, 01:38 PM UTC
The grade export in Student Success App is now working as expected. The incident has been resolved.