Atlassian incident · via Jira Software
Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items
Atlassian experienced a major incident on August 31, 2026 affecting Viewing content and Create and edit and 1 more component, lasting 10h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2026, 06:28 PM UTC
Impact
- monitoring Sep 01, 2026, 12:47 AM UTC
Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/
- resolved Sep 01, 2026, 05:18 AM UTC
We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.