Atlassian incident · via OpsGenie
Issues with Microsoft Teams notifications for Opsgenie customers
Atlassian experienced a major incident on August 27, 2026 affecting Outgoing Integration Flow and Outgoing Integration Flow, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2026, 10:26 AM UTC
On August 19, 2026, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause has been identified and our teams are working with our partners to resolve this issue. This issue does not impact Jira Service Management Operations customers. We will provide the next update in 24 hours.
- identified Aug 28, 2026, 10:38 AM UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 72 hours or sooner if we have a material update.
- identified Aug 31, 2026, 10:29 AM UTC
Our teams continue to work with our partners, towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
- identified Sep 01, 2026, 10:16 AM UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
- identified Sep 02, 2026, 10:17 AM UTC
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.
- resolved Sep 03, 2026, 06:06 AM UTC
On August 19, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services. If you are still experiencing issues, please follow these steps to restore your integration: https://support.atlassian.com/opsgenie/docs/restore-the-opsgenie-microsoft-teams-v2-integration/. If you require further assistance, please reach out to Atlassian Support via support.atlassian.com/contact.