Atlassian incident · via Jira Service Management

Performance and access related issues with Jira

Critical Resolved View vendor source →

Atlassian experienced a critical incident on August 7, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 11:30 AM UTC
Resolved
Aug 07, 2026, 12:52 PM UTC
Duration
1h 21m
Detected by Pingoru
Aug 07, 2026, 11:30 AM UTC

Affected components

Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignup

Update timeline

  1. investigating Aug 07, 2026, 11:30 AM UTC

    We are investigating issues affecting your services. We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.

  2. monitoring Aug 07, 2026, 12:22 PM UTC

    Some customers experienced issues accessing affected services in the Central European region. We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.

  3. resolved Aug 07, 2026, 12:52 PM UTC

    On August 7th - 2026, between 10:27 UTC to 11:49 UTC, some users in the Central European region may have experienced service access issues. The issue has now been resolved and the service is operating normally for all the customers.