Atlassian incident · via Jira Service Desk
Degraded performance of Jira Automation rules
Atlassian experienced a minor incident on July 20, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 08:18 PM UTC
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
- investigating Jul 20, 2026, 09:27 PM UTC
Our teams are continuing to investigate delays in Jira and Jira Service Management automation rule executions for some customers. We are seeing signs of improvement, but affected users may still experience delays. We'll share updates here as more information is available.
- identified Jul 21, 2026, 04:53 AM UTC
The team has identified a root cause and after initial testing, is now enacting scaling changes to help to prevent these rule execution delays. We'll monitor performance over the next 24 hours and provide an update at that time or sooner if we can confirm the improvement is in place.
- resolved Jul 22, 2026, 12:56 AM UTC
Our team has been able to validate that all rule executions are performing normally and this issue is now resolved.