Atlassian incident · via Jira Service Desk

Degraded performance of Jira Automation rules

Minor Resolved View vendor source →

Atlassian experienced a minor incident on July 20, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 04:03 PM UTC
Resolved
Jul 20, 2026, 05:23 PM UTC
Duration
1h 19m
Detected by Pingoru
Jul 20, 2026, 04:03 PM UTC

Affected components

Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignup

Update timeline

  1. investigating Jul 20, 2026, 04:03 PM UTC

    We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.

  2. identified Jul 20, 2026, 04:58 PM UTC

    We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are currently seeing signs of improvements, however, affected users may experience delays in Jira and Jira Service management Automation rule executions. We'll continue to share additional updates here as more information is available.

  3. resolved Jul 20, 2026, 05:23 PM UTC

    On July 20, 2026, some Jira and Jira Service Management users may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers.