Atlassian incident · via Jira Service Desk
Degraded Performance Viewing Issues and Boards
Atlassian experienced a minor incident on September 24, 2026 affecting Jira Service Management Web and Service Portal, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 01:54 PM UTC
We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading. Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.
- monitoring Sep 24, 2026, 02:58 PM UTC
Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding. We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.
- resolved Sep 24, 2026, 03:53 PM UTC
On September 24th 2026, some Jira and JSM users in the US region may have experienced a performance degradation impacting Jira issue creation, issue viewing, and board loading. The issue has now been resolved, and the service is operating normally for all affected customers.