Atlassian incident · via Atlassian Support
Atlassian Community - Access Issue for Jira Product Discovery Resources
Atlassian experienced a major incident on September 23, 2026 affecting Community, lasting 7h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2026, 12:44 PM UTC
We have identified an issue affecting access to Jira Product Discovery community and support resources on Atlassian Community. Impacted users may encounter errors or broken links when attempting to access the Jira Product Discovery discussion group, articles, FAQs, or related documentation. Our engineering teams are actively working on a resolution. We will provide our next update in 2 hours, or as soon as we have a material update.
- identified Sep 23, 2026, 02:41 PM UTC
We have deployed a configuration fix, which has restored access to key Jira Product Discovery articles, FAQs, the public roadmap, and the product handbook. Our engineering team is continuing to work on resolving access for the remaining community group and discussion links. We will provide another update in 2 hours, or sooner if we make further progress.
- identified Sep 23, 2026, 04:47 PM UTC
Our teams continue to work on a mitigation. Affected users may experience access issues for community group and discussion links. We will continue to share additional updates here as more information becomes available.
- identified Sep 23, 2026, 07:07 PM UTC
Our teams have engaged a third-party vendor to mitigate the issue, and we will provide updates here as more information becomes available.
- resolved Sep 23, 2026, 08:14 PM UTC
On September 23, 2026, affected users may have experienced some service disruption on Atlassian Community. The issue has now been resolved, and the service is operating normally for all affected customers.