Atlassian incident · via Jira Service Desk
Jira Service Management - Degradation with Affected Services Field
Atlassian experienced a minor incident on September 3, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 02:20 PM UTC
We are investigating an issue impacting Jira Service Management. Affected users may experience errors or slowness when viewing or interacting with the Affected Services field. Our teams are actively investigating the root cause. We will provide the next update in the next 1 hour, or sooner.
- investigating Sep 03, 2026, 03:20 PM UTC
We have identified the cause of the issue affecting Jira Service Management and are currently deploying a fix. We expect to see recovery shortly and will continue to monitor the situation closely. We will provide the next update in 60 minutes, or sooner if there is a material update.
- monitoring Sep 03, 2026, 04:15 PM UTC
The performance degradation of Jira Service Management has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
- resolved Sep 03, 2026, 05:03 PM UTC
On September 3, 2026, some Jira Service Management users may have experienced errors viewing the Affected Services field or performance degradation on the web. The issue has now been resolved, and the service is operating normally for all affected customers.