Atlassian Support incident

Report of Customers not being able to view their Support requests on support.atlassian.com

Minor Resolved View vendor source →

Atlassian Support experienced a minor incident on June 17, 2025 affecting Support Portal, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 08:10 AM UTC
Resolved
Jun 17, 2025, 08:32 AM UTC
Duration
21m
Detected by Pingoru
Jun 17, 2025, 08:10 AM UTC

Affected components

Support Portal

Update timeline

  1. investigating Jun 17, 2025, 08:10 AM UTC

    We are investigating the issue

  2. identified Jun 17, 2025, 08:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 17, 2025, 08:32 AM UTC

    This incident has been resolved.