Atlassian Support incident
getsupport.atlassian.com is unavailable
Atlassian Support experienced a critical incident on June 24, 2020 affecting Ticketing, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2020, 07:20 PM UTC
We are currently investigating this issue. Customers can create support cases as normal at http://support.atlassian.com/ and reply to existing tickets by email. These will be added to the support system when it is back online. Calls to the Premier and Priority Support phone numbers will go to voicemail for processing after maintenance is complete. https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
- investigating Jun 24, 2020, 08:00 PM UTC
We continue to investigate an issue with getsupport.atlassian.com that is impacting all Atlassian Support customers. We will provide more details within the next hour. Customers can create support cases as normal at http://support.atlassian.com/ and reply to existing tickets by email. These will be added to the support system when it is back online. Calls to the Premier and Priority Support phone numbers will go to voicemail for processing after maintenance is complete. https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html If you require urgent assistance please see https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html
- monitoring Jun 24, 2020, 09:05 PM UTC
We believe this outage to be resolved and are now monitoring closely.
- resolved Jun 24, 2020, 09:48 PM UTC
Between 2020-06-24 18:46 to 2020-06-24 21:28 UTC, we experienced an outage of getsupport.atlassian.com. The issue has been resolved and the service is operating normally.