Atlassian Support incident

Login issues for users when attempting to access Support portal

Minor Resolved View vendor source →

Atlassian Support experienced a minor incident on June 29, 2020 affecting Ticketing, lasting 2d 12h. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2020, 04:35 AM UTC
Resolved
Jul 01, 2020, 05:16 PM UTC
Duration
2d 12h
Detected by Pingoru
Jun 29, 2020, 04:35 AM UTC

Affected components

Ticketing

Update timeline

  1. investigating Jun 29, 2020, 04:35 AM UTC

    We are investigating cases of degraded performance for Atlassian Support Cloud customers. We will provide more details within the next hour.

  2. monitoring Jun 29, 2020, 05:14 AM UTC

    We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.

  3. resolved Jul 01, 2020, 05:16 PM UTC

    The issue with Atlassian Support has been resolved and the service is operating normally.