Atlassian Support incident

Unable to submit cases on support.atlassian.com using IE11

Notice Resolved View vendor source →

Atlassian Support experienced a notice incident on September 14, 2020 affecting Support Portal, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2020, 10:45 PM UTC
Resolved
Sep 16, 2020, 04:00 PM UTC
Duration
1d 17h
Detected by Pingoru
Sep 14, 2020, 10:45 PM UTC

Affected components

Support Portal

Update timeline

  1. investigating Sep 14, 2020, 10:45 PM UTC

    We are investigating cases of Internet Explorer 11 users being unable to submit support requests for Atlassian Support Cloud customers. We have identified the root cause and are working on a resolution.

  2. identified Sep 14, 2020, 11:51 PM UTC

    We continue to work on resolving an issue using support.atlassian.com with IE11. We have identified the root cause and expect recovery shortly. All other browsers are not impacted by this issue and can access content or submit support requests at this time.

  3. identified Sep 15, 2020, 04:52 PM UTC

    We continue to work on resolving an issue using support.atlassian.com with IE11. We have identified the root cause and expect recovery shortly. All other browsers are not impacted by this issue and can access content or submit support requests at this time. If you are affected and using another browser is not an option, e-mail us! See https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html for details.

  4. resolved Sep 16, 2020, 04:00 PM UTC

    Between 2020-09-14 18:15 UTC to 2020-09-15 19:59 UTC, we experienced an issue accessing Atlassian Support when using IE11. The issue has been resolved and the service is operating normally.