Atlassian Support incident
Inability to write new Community content or view specific content
Atlassian Support experienced a minor incident on February 19, 2021 affecting Community, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2021, 02:32 PM UTC
After the scheduled maintenance, many logged-in users are getting an error when they try to view questions or articles. We are aware of this problem and we are currently investigating what is causing it.
- investigating Feb 19, 2021, 03:51 PM UTC
We're continuing to investigate this issue. Anonymous or logged out users can navigate pages in Community without issues. Logged in users are still unable to view specific questions, discussions, or articles. They're also unable to create new content.
- identified Feb 19, 2021, 04:23 PM UTC
The cause of the issue has been identified. The team is currently making changes to fix it.
- monitoring Feb 19, 2021, 05:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2021, 05:44 PM UTC
Logged in users' ability to view content and create new content has been restored as of 2021-01-19 17:35 UTC.