Atlassian Support incident

Partial outage on Atlassian Access and Support

Atlassian Support experienced a major incident on May 5, 2021 affecting Support Portal, lasting 26m. The incident has been resolved; the full update timeline is below.

Started: May 05, 2021, 07:49 PM UTC
Resolved: May 05, 2021, 08:15 PM UTC
Duration: 26m
Detected by Pingoru: May 05, 2021, 07:49 PM UTC

Affected components

Support Portal

Update timeline

investigating May 05, 2021, 07:49 PM UTC

We are investigating an issue with authentication policies, get API tokens, claiming domains, and managed accounts that are impacting Atlassian Access and Support. We will provide more details within the next hour
resolved May 05, 2021, 08:15 PM UTC

Between 19:15 UTC to 20:00 UTC, we experienced an outage for authentication policies, get API tokens, claiming domains, and managed accounts functionality for Atlassian Support and Atlassian Access. The issue has been resolved and the service is operating normally.