Atlassian Support incident

Knowledge Base and Documentation Search Outage

Critical Resolved View vendor source →

Atlassian Support experienced a critical incident on March 22, 2023 affecting Search, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2023, 06:33 PM UTC
Resolved
Mar 22, 2023, 08:13 PM UTC
Duration
1h 39m
Detected by Pingoru
Mar 22, 2023, 06:33 PM UTC

Affected components

Search

Update timeline

  1. identified Mar 22, 2023, 06:33 PM UTC

    We are investigating reports of intermittent errors for ALL Atlassian Support Knowledge Base and Documentation users. Root cause looks to be a rotation of API keys. The affected Keys are being updated.

  2. monitoring Mar 22, 2023, 06:48 PM UTC

    A patch has been applied to search with positive results. We will continue to monitor.

  3. resolved Mar 22, 2023, 08:13 PM UTC

    Knowledge Base and Documentation Search Outage is Resolved.