Atlassian Support incident
Intermittent errors during login for some customers
Atlassian Support experienced a minor incident on July 6, 2023, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 06, 2023, 09:34 AM UTC
We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
- investigating Jul 06, 2023, 09:39 AM UTC
We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.
- identified Jul 06, 2023, 10:59 AM UTC
We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.
- monitoring Jul 06, 2023, 12:56 PM UTC
We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.
- resolved Jul 06, 2023, 01:32 PM UTC
Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.