Atlassian Support incident

Intermittent errors on confluence.atlassian.com and community.atlassian.com

Minor Resolved View vendor source →

Atlassian Support experienced a minor incident on November 29, 2019 affecting Knowledge Base and Community, lasting 10h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2019, 01:24 PM UTC
Resolved
Nov 30, 2019, 12:08 AM UTC
Duration
10h 43m
Detected by Pingoru
Nov 29, 2019, 01:24 PM UTC

Affected components

Knowledge BaseCommunity

Update timeline

  1. investigating Nov 29, 2019, 01:24 PM UTC

    We are investigating an issue serving content for documentation at confluence.atlassian.com and the community.atlassian.com.

  2. identified Nov 29, 2019, 06:38 PM UTC

    We have identified the cause of the intermittent problems with confluence.atlassian.com and are working with our upstream provider to resolve the issues with community.atlassian.com

  3. identified Nov 29, 2019, 09:38 PM UTC

    confluence.atlassian.com has returned to normal operation. We are still working with our upstream provider to restore full access to community.atlassian.com

  4. resolved Nov 30, 2019, 12:08 AM UTC

    Our upstream provider has resolved the issue with community.atlassian.com, and both it and confluence.atlassian.com are fully operational.