Atlassian Support incident
Training - Some class registrations and completions are not available
Atlassian Support experienced a critical incident on January 4, 2021 affecting Training, lasting 22h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 04, 2021, 06:44 PM UTC
Customers who have purchased or completed courses between 2020-12-14 will no longer see their purchases or completed work. A backup of our system from 2020-12-14 was erroneously restored during routine maintenance. We are in process of restoring a more recent backup. The site will remain down to prevent purchases or activity which may not be restored.
- monitoring Jan 04, 2021, 11:08 PM UTC
The service has been restored for all transactions (such as purchases) prior to 01-03-2021 21:30 UTC. https://training.atlassian.com is available for use. We are still working to restore transactions made between 01-03-2021 21:30 UTC and 2021-01-04 22:50 UTC.
- monitoring Jan 04, 2021, 11:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 05, 2021, 05:00 PM UTC
The issue has now been resolved and the service is operating normally.
- postmortem Jan 05, 2021, 05:00 PM UTC
A backup of our system from 2020-12-14 was erroneously restored by our service provider during routine maintenance on 2021-01-03. After identifying the cause of the issue we restored the backup taken before routine maintenance and have restored normal services. Atlassian will be conducting a thorough review with our vendor to ensure that restoration processes are automated in a fashion that will not cause this type of incident to reoccur.