Atlassian Support incident
Unable to raise support tickets via Support Portal
Atlassian Support experienced a major incident on July 5, 2022 affecting Support Portal and Ticketing, lasting 10h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 05, 2022, 08:08 PM UTC
We are investigating an issue with submission of support tickets that is impacting all Atlassian Support Cloud customers. We will provide more details within the next hour.
- monitoring Jul 05, 2022, 11:21 PM UTC
We have identified the root cause of errors while submitting support tickets and have mitigated the problem. We are now monitoring closely.
- monitoring Jul 06, 2022, 04:38 AM UTC
This incident was caused due to an outage to LaunchDarkly which has since recovered and we have gained full capability. LD has posted an update https://status.launchdarkly.com/incidents/br3ssf4zl33c that they have recovered. We will continue to monitor but there are no more failures reported.
- resolved Jul 06, 2022, 07:03 AM UTC
GSAC tickets are getting created post LD update LD has posted an update https://status.launchdarkly.com/incidents/br3ssf4zl33c that they have recovered.