Atlassian Support experienced a major incident on September 26, 2022 affecting Support Portal, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Support Portal
Update timeline
- investigating Sep 26, 2022, 01:45 AM UTC
Customer Impact: - Customers are not able to log support tickets via support.atlassian.com/contact - Atlassian support are not able correctly service support tickets. Current Status: We are investigating an incident affecting Hydra. We will provide updates via email and StatusPage shortly. Next Steps: - We are currently paging the Hydra team for assistance.
- resolved Sep 26, 2022, 02:36 AM UTC
This incident has been resolved.