Atlassian Support incident

Support tickets are erroneously reported as 'Resolved'

Minor Resolved View vendor source →

Atlassian Support experienced a minor incident on March 15, 2023 affecting Support Portal, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2023, 02:57 PM UTC
Resolved
Mar 15, 2023, 03:27 PM UTC
Duration
29m
Detected by Pingoru
Mar 15, 2023, 02:57 PM UTC

Affected components

Support Portal

Update timeline

  1. investigating Mar 15, 2023, 02:57 PM UTC

    When viewed through our support channel, some open tickets will be displayed on the "Resolved" status. We're currently investigating this issue and will post more updates soon.

  2. resolved Mar 15, 2023, 03:27 PM UTC

    From approximately 14:00 to 15:00 UTC, some support tickets were wrongly reporting the 'Resolved' status when viewed from our Support Channel. The issue was caused by a corrupted cache in our support application and everything should be correct by now.