Atlassian Support experienced a critical incident on July 3, 2024 affecting Support Portal and Ticketing and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2024, 08:50 PM UTC
We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.
- monitoring Jul 03, 2024, 09:45 PM UTC
We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.
- resolved Jul 03, 2024, 10:02 PM UTC
We mistakenly believed there was impact to these services. The service is operating normally.