Atlassian Support experienced a minor incident on August 13, 2024 affecting Support Portal, lasting 17h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Support Portal
Update timeline
- investigating Aug 13, 2024, 03:46 PM UTC
Currently, chat support for all products is offline. The team is actively investigating the incident and working on a fix.
- resolved Aug 14, 2024, 09:45 AM UTC
The issue with chat has been resolved and is functional again.