Atlassian Support experienced a minor incident on August 15, 2024 affecting Ticketing, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Ticketing
Update timeline
- investigating Aug 15, 2024, 08:27 PM UTC
We are investigating cases of degraded performance for support.atlassian.com ticket system. This may cause delays in receiving responses from Support tickets. We will provide more details as they are available.
- resolved Aug 15, 2024, 09:13 PM UTC
Between 18:55 UTC to 21:00 UTC, we experienced degraded performance for the support.atlassian.com ticket system. The issue has been resolved and the service is operating normally.