Atlassian Analytics experienced a major incident on May 8, 2023 affecting Atlassian Data Lake, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2023, 11:54 PM UTC
We are investigating an issue with failing queries that is impacting all Atlassian Analytics customers. We will provide more details within the next hour.
- identified May 09, 2023, 12:17 AM UTC
We continue to work on resolving the failing queries for Atlassian Analytics. We have identified the root cause and expect recovery shortly.
- monitoring May 09, 2023, 12:25 AM UTC
We have identified the root cause of the failing queries and have mitigated the problem. We are now monitoring closely.
- resolved May 09, 2023, 12:33 AM UTC
Between 23:20 UTC to 00:10 UTC, we experienced a high query failure rate for Atlassian Analytics. The issue has been resolved and the service is operating normally.