Atlassian Analytics experienced a major incident on June 29, 2023 affecting Atlassian Data Lake, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2023, 02:16 PM UTC
We are investigating reports of intermittent query errors for Atlassian Analytics customers. We will provide more details once we identify the root cause.
- identified Jun 29, 2023, 02:36 PM UTC
We continue to work on resolving the query failures for Atlassian Analytics. We have identified the root cause and expect recovery shortly.
- monitoring Jun 29, 2023, 03:57 PM UTC
We have identified the root cause of the intermittent query errors and have mitigated the problem. We are now monitoring closely.
- resolved Jun 29, 2023, 04:15 PM UTC
Between 12:00 UTC to 15:00 UTC, we experienced elevated query failure rates for EU customers using Atlassian Analytics. The issue has been resolved and the service is operating normally.