Atlassian Analytics incident
Data unavailable in Atlassian Analytics
Atlassian Analytics experienced a major incident on August 19, 2023 affecting Atlassian Data Lake, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2023, 03:23 PM UTC
We are investigating cases of Jira data being unavailable in the Atlassian Data Lake for some Atlassian Analytics customers. We will provide more details once we identify the root cause.
- monitoring Aug 19, 2023, 07:03 PM UTC
We've initiated jobs to replay the unavailable data into the data lake and we're now monitoring the progress of those jobs closely. We expect the replay to take several hours and will update with further information as it becomes available.
- monitoring Aug 20, 2023, 02:04 AM UTC
We are continuing to monitor the jobs that are restoring data into the Atlassian Data Lake and will update with further information when it is available.
- monitoring Aug 20, 2023, 12:05 PM UTC
Data restoration into the Atlassian Data Lake still in progress. We continue to monitor the progress of the job and will provide further updates once its available
- monitoring Aug 20, 2023, 06:29 PM UTC
Nearly all of the affected data has been restored to the Atlassian Data Lake and we are continuing to monitor the progress of the remaining data restoration.
- resolved Aug 21, 2023, 09:24 PM UTC
From August 17th 02:02 UTC to August 21st 07:01 UTC, we experienced some Jira data becoming unavailable in the Atlassian Data Lake for Atlassian Analytics customers. The issue has been resolved and the service is operating normally.