Atlassian Analytics incident
Temporary missing data in Jira Issue history table
Atlassian Analytics experienced a major incident on September 20, 2023 affecting Atlassian Data Lake, lasting 8d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2023, 05:28 AM UTC
We are investigating reports of intermittent accuracy issues for the Jira Issue history table for Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause. We have mitigated the issue from impacting further customers.
- investigating Sep 21, 2023, 02:44 AM UTC
No data accuracy issues have been reported so far but we are proactively continuing to investigate the issue. Further updates in 24 hours
- investigating Sep 22, 2023, 07:33 AM UTC
We have identified the root cause of the incident and working on mitigating the impacted data and rolling out a fix. Further updates will be posted on Monday AEST.
- investigating Sep 25, 2023, 06:39 AM UTC
Root cause is identified and fixed. Most of the impacted data has been corrected, working on fixing the remaining impacted customers. Next post in 24 hours.
- monitoring Sep 26, 2023, 12:15 PM UTC
Data recovery is in progress for few remaining impacted customers. Next update in 24 hrs
- monitoring Sep 27, 2023, 05:29 PM UTC
Data recovery is still in progress for few remaining impacted customers. Next update in 24 hrs
- resolved Sep 28, 2023, 09:34 AM UTC
Data is fixed for all impacted customers. All validations are done.