Atlassian Analytics incident
Partial Data availability for some Atlassian Analytics customers
Atlassian Analytics experienced a minor incident on October 14, 2024 affecting Dashboards and Atlassian Data Lake, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2024, 05:39 AM UTC
Some Atlassian Analytics customers could experience partial data availability, due to a bug in data migrations across regions. Root cause is identified and we are actively working towards a fix as well as remediating impacted customer data.
- investigating Oct 14, 2024, 11:53 AM UTC
Root cause of the issue identified and fixed. Data remediation for impacted customers is in progress. Next update in 12 hours.
- investigating Oct 15, 2024, 12:08 AM UTC
We are continuing to remediate data for impacted customers. Next update in 12 hours
- monitoring Oct 15, 2024, 01:06 PM UTC
We have remediated data issues for Jira, Opsgenie, and JSM tables. There is one outstanding issue with Confluence tables we are working to resolve. Next update in 12 hours or when the issue is fully resolved.
- monitoring Oct 15, 2024, 10:34 PM UTC
Jira, Opsgenie, and JSM tables are fixed. We are continuing to work through a few remaining issues with data in Confluence tables for a subset of customers. Next update in 12 hours or the the issue is fully resolved.
- monitoring Oct 16, 2024, 11:04 AM UTC
Jira, Opsgenie, and JSM tables are fixed. We are continuing to work through a few remaining issues with data in Confluence tables for a small subset of customers. Next update in 12 hours or the the issue is fully resolved.
- monitoring Oct 17, 2024, 07:08 AM UTC
All impacted data for all customers is now successfully restored. Closing the incident communication.
- resolved Oct 17, 2024, 07:10 AM UTC
This incident has been resolved.