Atlassian Analytics incident

INCOMPATIBLE VIEW SCHEMA CHANGE errors being encountered when attempting to query the jira_issue table

Major Resolved View vendor source →

Atlassian Analytics experienced a major incident on December 13, 2024 affecting Dashboards and Atlassian Data Lake, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 03:14 AM UTC
Resolved
Dec 13, 2024, 09:30 AM UTC
Duration
6h 16m
Detected by Pingoru
Dec 13, 2024, 03:14 AM UTC

Affected components

DashboardsAtlassian Data Lake

Update timeline

  1. investigating Dec 13, 2024, 03:14 AM UTC

    We are investigating reports of intermittent errors for some Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause.

  2. identified Dec 13, 2024, 04:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 13, 2024, 04:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 13, 2024, 05:06 AM UTC

    We are continuing to monitor for any further issues.

  5. identified Dec 13, 2024, 05:27 AM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved Dec 13, 2024, 09:30 AM UTC

    The issue has now been resolved