Atlassian Admin Experience incident
Issues observed with delays in groups and user creation.
Atlassian Admin Experience experienced a minor incident on May 20, 2026 affecting User Management and Org Management and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 20, 2026, 03:12 PM UTC
We observed issues affecting group and user creation. Delays in these operations are decreasing as we continue the investigation. We will provide further updates in the next 2 hours or sooner.
- monitoring May 20, 2026, 05:18 PM UTC
We have identified the likely cause of the performance degradation of Admin Experience causing delays in user and group creation. Delays have significantly improved. Affected users may experience delays of a few minutes on user and group creation events while recovery continues to improve. We'll continue to monitor performance closely to confirm stability. We'll continue to share additional updates here in 2 hours or sooner.
- monitoring May 20, 2026, 06:07 PM UTC
On Wednesday, May 20, 2026, Admin experience for some customers may have experienced performance degradation during user and group creation. The issue has now been resolved, and the service is operating normally for all affected customers.
- resolved May 20, 2026, 06:07 PM UTC
On Wednesday, May 20, 2026, Admin experience for some customers may have experienced performance degradation during user and group creation. The issue has now been resolved, and the service is operating normally for all affected customers.