Atlassian Access incident

Errors when deactivating managed accounts for Atlassian Access customers

Major Resolved View vendor source →

Atlassian Access experienced a major incident on December 19, 2022 affecting User Provisioning, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2022, 04:38 AM UTC
Resolved
Dec 19, 2022, 07:55 AM UTC
Duration
3h 17m
Detected by Pingoru
Dec 19, 2022, 04:38 AM UTC

Affected components

User Provisioning

Update timeline

  1. investigating Dec 19, 2022, 04:38 AM UTC

    We are currently investigating errors when deactivating managed accounts for Atlassian Access customers. We will provide more details once we identify the root cause

  2. investigating Dec 19, 2022, 05:52 AM UTC

    We have identified an issue which is impacting Billing and Provisioning. We will provide more details once we identify the root cause.

  3. resolved Dec 19, 2022, 07:55 AM UTC

    Between 3:35 to 7:10 UTC, we experienced a Billing and Provisioning issue for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, and Atlassian Access. The issue has been resolved and the service is operating normally.