Atlassian Access incident

Google Workspace integration causing group deletion from Atlassian

Major Resolved View vendor source →

Atlassian Access experienced a major incident on August 15, 2023 affecting User Provisioning, lasting 2d 10h. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2023, 10:46 AM UTC
Resolved
Aug 17, 2023, 09:15 PM UTC
Duration
2d 10h
Detected by Pingoru
Aug 15, 2023, 10:46 AM UTC

Affected components

User Provisioning

Update timeline

  1. identified Aug 15, 2023, 10:46 AM UTC

    We're addressing an issue causing sporadic removal of synced groups from Cloud sites in Google Workspace. This is affecting permissions and access to projects. Our team is working to restore settings and prevent further occurrences. This is a recurrence of the issue reported on August 10, 2023. Apologies for any inconvenience.

  2. identified Aug 15, 2023, 10:47 AM UTC

    Update: highlighting affected components

  3. monitoring Aug 15, 2023, 12:59 PM UTC

    Confluence and Jira customers should no longer face any issues in accessing their Atlassian Sites. We are actively investigating the root cause of the problem to provide a permanent fix.

  4. monitoring Aug 15, 2023, 01:01 PM UTC

    Updating affected components

  5. monitoring Aug 15, 2023, 05:57 PM UTC

    We identified a reoccurrence with Google Workspace sporadically removing groups from instances. This affects permissions and access to product instances. Our team is working to restore Google's incorrectly deleted settings and prevent further occurrences. In case you are affected and need restoration, contact Atlassian Support.

  6. monitoring Aug 16, 2023, 11:31 AM UTC

    We are still investigating the recurring issue where Google Workspace is intermittently deleting groups from Atlassian Sites. This incident impacts the permissions and access to products. Our team is actively engaged in determining the cause of these erroneous deletions by Google Workspace integration and is working on a solution to prevent any future occurrences. If this situation has affected you and you require a fix, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/

  7. monitoring Aug 17, 2023, 08:44 AM UTC

    We have identified the root cause of the group deletions and have mitigated the problem. We are now monitoring closely. If this believe the issue has not been resolved for you, please don't hesitate to get in touch with Atlassian Support at https://support.atlassian.com/contact/

  8. resolved Aug 17, 2023, 09:15 PM UTC

    Google pushed updates for their Admin API that should resolve the group provisioning scope bad state. Any paused sync can be resumed, to restore functionality.