Atlassian Access incident

Some admins unable to see some user/group memberships in AdminHub

Notice Resolved View vendor source →

Atlassian Access experienced a notice incident on October 18, 2024, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 02:09 PM UTC
Resolved
Oct 18, 2024, 05:38 PM UTC
Duration
3h 28m
Detected by Pingoru
Oct 18, 2024, 02:09 PM UTC

Update timeline

  1. identified Oct 18, 2024, 02:09 PM UTC

    We have received reports of intermittent errors for some Cloud customers, specifically admins who are unable to see group memberships in AdminHub. We have identified the root cause and expect recovery shortly.

  2. resolved Oct 18, 2024, 05:38 PM UTC

    Between 2024-10-18 05:40 UTC-7 to 2024-10-18 08:40 UTC-7, we experienced an outage affecting user/group memberships in AdminHub for Confluence, Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally.