Atlassian Access incident

Issues with authentication across multiple services

Notice Resolved View vendor source →

Atlassian Access experienced a notice incident on May 26, 2025 affecting Domain Claims and Data Classification and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2025, 05:19 AM UTC
Resolved
May 26, 2025, 06:27 AM UTC
Duration
1h 8m
Detected by Pingoru
May 26, 2025, 05:19 AM UTC

Affected components

Domain ClaimsData ClassificationSAML-based SSOData Security PoliciesUser ProvisioningGuard DetectAccount ManagementAudit LogsSignupAPI tokens

Update timeline

  1. investigating May 26, 2025, 05:19 AM UTC

    We are aware of issues relating to authentication resulting in 503 gateway error messages. Our team is investigating with urgency and will provide an update when available.

  2. monitoring May 26, 2025, 05:57 AM UTC

    A fix for the issue causing authentication errors across multiple apps has been rolled out. We will provide further update when can confirm the issue has been fully resolved.

  3. resolved May 26, 2025, 06:27 AM UTC

    Monitoring has indicated that users are no longer receiving the error messages caused by this issue and it should now be fully resolved.