Atlassian Access incident

Issues affecting user syncing, Atlassian Administration

Major Resolved View vendor source →

Atlassian Access experienced a major incident on June 25, 2025 affecting Account Management, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 09:38 AM UTC
Resolved
Jun 25, 2025, 10:57 AM UTC
Duration
1h 19m
Detected by Pingoru
Jun 25, 2025, 09:38 AM UTC

Affected components

Account Management

Update timeline

  1. investigating Jun 25, 2025, 09:38 AM UTC

    We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

  2. identified Jun 25, 2025, 10:21 AM UTC

    We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.

  3. resolved Jun 25, 2025, 10:57 AM UTC

    Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.