Atlassian Access incident

Disrupted Guard availability for US Prod East

Critical Resolved View vendor source →

Atlassian Access experienced a critical incident on December 15, 2025 affecting Domain Claims and Data Classification and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 08:23 PM UTC
Resolved
Dec 15, 2025, 10:07 PM UTC
Duration
1h 44m
Detected by Pingoru
Dec 15, 2025, 08:23 PM UTC

Affected components

Domain ClaimsData ClassificationSAML-based SSOData Security PoliciesUser ProvisioningGuard DetectAccount ManagementAudit LogsSignupAPI tokens

Update timeline

  1. investigating Dec 15, 2025, 08:23 PM UTC

    We are actively investigating reports of a partial service disruption affecting Atlassian Guard. We'll share updates here as more information is available.

  2. investigating Dec 15, 2025, 08:38 PM UTC

    We have identified the cause of the issue, and our teams are diligently working on a mitigation. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

  3. identified Dec 15, 2025, 09:42 PM UTC

    Our teams are continuing work on mitigations. We'll continue to share additional updates here in 60 minutes or as more information becomes available. Note: Any previously failed Guard provisioning and open workflows have been replayed by Atlassian. No actions are needed from customers for these events.

  4. resolved Dec 15, 2025, 10:07 PM UTC

    On December 15th, 2025, affected Guard users in US Prod East region may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers. Note: All previously failed Guard provisioning and open workflows have been replayed by Atlassian. No actions are needed from customers for these events.